SurveySparrow: surveys that feel like a chat, so more people finish them
Short version: SurveySparrow is a survey and feedback platform that can ask questions one at a time, like a conversation. First, a permanent free plan covers 75 responses per quarter. Paid plans start at about $19/month billed annually, but they cap responses per year, so your expected volume decides the plan.
Try SurveySparrow free Compare plansAffiliate link: we may earn a commission at no extra cost to you. Disclosure
Will your survey fit inside a plan’s response limit?
This is simple arithmetic on reported plan limits, so it is not an official SurveySparrow tool.
Ask one question at a time, and keep respondents moving
Long forms lose people, so the chat-style layout shows a single question and lets the person answer quickly.
Conversational surveys
Questions appear one by one in a chat-like flow. SurveySparrow claims this lifts completion rates, although results vary by audience.
Classic and chat formats
You can choose a traditional form or a conversation, so each audience gets the layout that suits it.
NPS and customer experience surveys
Dedicated survey types track loyalty and satisfaction, so you can follow scores over time.
Templates and themes
Ready-made templates handle layout, while themes match your brand. Removing branding is reported on higher plans.
Partial responses
Answers from people who stop halfway are reported to be collected, so you still learn something from unfinished surveys.
Automation and integrations
Workflows and integrations route results to the tools you use. However, some integrations are reported only on higher plans.
Pricing follows responses per year, not surveys or questions
Each paid plan includes a yearly response allowance and a set number of users. The lowest prices are reported for annual billing. All prices are in USD and reported as of 2026. However, prices change, so confirm the current amounts on the official pricing page.
Free
It suits one person with occasional surveys, so it works as a permanent test run.
Start freeBasic
It adds email sending and more active surveys, so freelancers can run regular feedback.
Try BasicStarter
It raises the response cap sharply, so busier surveys fit.
Try StarterBusiness
It offers 36,000 responses a year and three users, so small teams can share one account.
Try Business| Plan | Free | Basic | Starter | Business |
|---|---|---|---|---|
| Price, billed yearly | $0 | $19 per month | $39 per month | $79 to $99 per month |
| Responses | 75 per quarter | 2,500 per year | 15,000 per year | 36,000 per year |
| Users included | 1 | 1 | 1 | 3 |
| Questions per survey | 10 | More | More | More |
Enterprise pricing is custom, and extra Business seats are reported at about $49 per month each. Also, a 14-day trial of paid features is reported with no card required, so you can test the higher limits first.
Three feedback jobs a chat-style survey handles well
Short, friendly questions work best when people answer on a phone in a spare minute.
After a purchase or support chat
A quick satisfaction question catches feedback while the experience is fresh, so response rates tend to be higher.
Employee pulse checks
Short weekly questions are easy to answer. As a result, teams spot problems earlier than with a yearly survey.
Event feedback and lead forms
A conversational form can qualify leads or collect event ratings, while integrations pass answers to your CRM.
Where it shines
- The chat format feels light, so people finish more often.
- A permanent free plan lets you test real surveys.
- NPS and CX types also come built in.
- Plans include users, so small teams can share a login.
Worth checking first
- Responses are capped per year, so estimate your volume.
- The lowest prices need annual billing, however.
- Deleted surveys may still count toward your quota, so export data first.
- Some integrations sit on higher plans, because lower tiers are limited.
Check these limits before you send your first survey
Short answers to what people ask most.
Getting started
What is SurveySparrow?
SurveySparrow is a survey and feedback platform. Its surveys can run as a chat, so respondents answer one question at a time. In addition, it supports NPS and customer experience surveys.
Is there a free plan?
Yes, a permanent free plan is reported, with 75 responses per quarter and one user. However, it limits questions per survey and the number of active surveys. Therefore, it suits small tests rather than regular research.
Is there a free trial of the paid plans?
A 14-day trial of paid features is reported, with no card required, and the account reverts to free limits afterward. However, confirm the terms on the sign-up screen before you start.
Do I need design skills?
No, because templates and themes handle the layout. However, removing branding is reported on higher plans. Therefore, check this first if a white-label look matters to you.
Plans and limits
How much does SurveySparrow cost?
Reported 2026 pricing on annual billing is $19 per month for Basic and $39 for Starter. Business is reported at $79 by some sources and $99 by others, while Enterprise is custom. Prices change, so confirm the amount on the official pricing page.
How do response limits work?
Paid plans cap responses per year, while the free plan caps them per quarter. For example, Basic includes 2,500 a year, or about 208 a month. As a result, a busy survey can use the whole allowance quickly.
Which plan should I pick?
Basic suits an individual with modest volume, while Starter handles far more responses. Business, on the other hand, adds three users for small teams. Therefore, estimate your yearly responses first.
Do I have to pay annually?
The lowest prices are reported to require annual billing. However, monthly rates are higher, so check the billing toggle on the pricing page before you buy.
Do deleted surveys still count toward my quota?
Some users report that responses from deleted surveys still count. Therefore, export your data before you delete anything. Also, confirm the current rule with support.
What do extra users cost?
Extra seats on Business are reported at about $49 per month each, while three users are included. Therefore, small teams can start with the included seats and add more later.
Everyday use
Does the chat format really improve completion?
SurveySparrow claims up to 40% higher completion rates for its conversational format. However, results vary by audience and survey length. Therefore, test it against a classic form with a small group.
Can I send surveys by email?
Sending surveys by email is reported as a paid-plan feature, while the free plan excludes it. In addition, you can share a survey link on any plan.
Does it connect to my other tools?
Yes, integrations are available. However, some, such as Mailchimp, are reported to need higher plans. Therefore, check your specific tool before you subscribe.
Send a survey people will actually finish
First, start on the free plan. Then build one short chat-style survey, send it to a small group, and see how many people reach the last question.
Try SurveySparrow free