Close: a CRM where calls, texts and emails live in one timeline
Short version: Close is a sales CRM with calling, texting and email built in, so reps work from one screen. First, a 14-day free trial is reported, with no card required. Plans start at about $9 per user per month billed annually ($19 monthly), but calls and texts are billed by use, so team size and call volume set the real cost.
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Estimate a team’s monthly cost from the reported rates
This uses reported rates and 22 working days, so it is a rough guide and not an official Close calculator.
Call, text and email a lead without leaving the record
Because every touch is logged automatically, reps spend less time on admin and more time selling.
Built-in calling
You dial from the lead record, and calls are logged with no extra phone tool. Calling is billed by use.
Texting from the same screen
SMS sits in the same timeline as calls and emails, so the whole conversation stays in one place.
Email sequences
You schedule follow-ups in advance, so a lead hears from you at the right moments without manual reminders.
Dialers for higher volume
Power and predictive dialers are reported on higher plans, so reps can work through lists faster.
Pipeline and custom activities
You track deals through stages and log custom activities, so the CRM matches how your team really sells.
AI credits and call assistance
Plans reportedly include monthly AI credits. In addition, an AI call assistant add-on is reported at extra cost.
Seat prices are the start; calling and SMS are billed by use
Close prices per user, and annual billing is much cheaper. All prices are in USD and reported as of 2026. However, Close restructured its plans this year, so confirm the current names and amounts on the official pricing page.
Solo
It covers calling, texting and email sequences for a single user, so freelancers can start here.
Try SoloEssentials
It adds multiple users and custom activities, so a small team can share one pipeline.
Try EssentialsGrowth
It is the mid-tier for teams that call and follow up heavily, so more automation is available.
Try GrowthScale
It is the top self-serve tier, so larger teams get the most advanced calling and controls.
Try Scale| Usage item | Reported rate |
|---|---|
| US calling | About $0.013 per minute |
| US text messages | About $0.01 each |
| AI call assistant add-on | About $50 per month plus usage |
A custom plan is reported for high-volume teams. Also note that a 30-day money-back guarantee is reported alongside the trial, so read the current terms before you pay.
Three sales motions that suit a calling-first CRM
Close fits best when the work is a steady rhythm of calls, texts and follow-ups.
Outbound sales teams
Reps work through lead lists all day. As a result, dialers and logged activity matter more than marketing tools.
Founder-led sales
A founder can start on Solo, because calling and sequences are included, and then add seats as the team grows.
Inside sales and agencies
Teams that sell by phone can share one pipeline, while managers see every call and email in the timeline.
Where it shines
- Calling and SMS are built in, so there is one tool to learn.
- Every touch is logged, so records stay complete.
- Sequences also keep follow-ups on schedule.
- A free trial lets reps test real calls first.
Worth checking first
- Seat prices rise by plan, so count your reps.
- Calls and texts are billed by use, however.
- There is no permanent free plan, because access starts with a trial.
- Plan names changed in 2026, so older reviews may not match.
Questions to answer before you move your pipeline over
Short answers to what people ask most.
Getting started
What is Close?
Close is a CRM built for sales teams that work by phone, text and email. It logs every call and message on the lead record. In addition, it offers email sequences, pipelines and reporting.
Is there a free trial?
A 14-day free trial is reported, with no card required, and a 30-day money-back guarantee is also reported. However, no permanent free plan is offered. Therefore, import a real lead list during the trial.
Do I need separate phone software?
No, calling and SMS are built in, so reps can dial from the CRM. However, calling is billed by use. Therefore, estimate your call minutes before you commit.
Who is Close best for?
It suits outbound-heavy sales teams, from solo founders to larger inside-sales groups. However, teams focused on marketing automation may prefer a marketing-led CRM. Therefore, think about how much of your selling happens by phone.
Pricing and usage
How much does Close cost?
Reported 2026 pricing per user is $9 per month billed annually, or $19 monthly, on Solo. Essentials is $35 annually or $49 monthly, Growth is $99 or $109, and Scale is $139 or $149. Close restructured its plans in 2026, so older articles show different names and prices, and you should confirm the amount on the official pricing page.
What are the usage fees?
Calling and texting are billed by use, reported at about $0.013 per minute and $0.01 per text in the US. For example, a rep on the phone for an hour a day adds roughly $17 a month. As a result, call-heavy teams should budget for usage as well as seats.
Which plan should I pick?
Solo is limited to one user, while Essentials adds teammates. Growth and Scale, on the other hand, are reported to add more advanced calling and automation. Therefore, start by counting seats and call volume.
Is annual billing cheaper?
Yes, annual billing is reported to be cheaper per user, for example $99 instead of $109 on Growth. However, the gap is much larger on Solo, so compare both options. Also, a yearly plan is a commitment, so use the trial first.
Are AI features included?
Plans are reported to include monthly AI credits, such as 500 on Solo and 1,000 on Essentials. In addition, an AI call assistant add-on is reported at about $50 per month plus usage. However, check the current allowances on the pricing page.
Everyday use
Does Close have a power dialer?
Power and predictive dialers are reported on higher plans, with the predictive dialer at the top tier. However, the 2026 restructure changed the plans, so confirm which one includes each dialer before you buy.
Can managers coach reps on calls?
Call coaching, custom roles and single sign-on were reported on the top plan before the 2026 restructure. Therefore, confirm what the current top tier includes. In addition, ask about call recording rules in your region.
Can the whole team share one pipeline?
Yes, Essentials and above support multiple users, so a team can share leads and activity. However, Solo is for one person. Therefore, upgrade when you add your first teammate.
Make your first ten calls from one screen
First, start the 14-day trial. Then import a small lead list, dial from the record, and see how the timeline fills in.
Start the 14-day trial